Do you know all about antique automobiles or about being an entrepreneur? Helium’s Channel Managers are members just like you who are passionate about sharing experience and wisdom! Come help shape areas of Helium by recruiting new writers, monitoring subject coverage and encouraging the creation of the best quality content on your subject on the web.

Channel Managers form the social ribbon that ties Helium’s large writing community together. Through mentoring, member communication and outreach, they present the helpful, public face of Helium to the world.

The role of a Helium Channel Manager is a blend of community leadership, editorial oversight, subject-matter expertise and channel promoter. Channel Managers have fun, make friends and build a thriving community.

A Channel Manager’s mission is to provide and encourage the highest-quality information for readers. This is accomplished through outreach and interaction with a community of interested and capable writers and subject-matter experts who share a passion for the success of each channel on Helium.

Helium expects every Channel Manager to write, have competence in his or her subject area, to be a leader and to be able to communicate with other members of the Helium writing community to offer encouragement and critiques on writing and writing style. We want you to take personal ownership of the quality of your channel.

Requirements

• Expertise: In a specific subject matter
• Desire: To make a Helium channel the best site and resource it can be for its topic
• Involvement: Weekly participation in Channel Manager-related activities
• Professionalism: Bio, real name and appropriate image/head shot on your About Me page
• Communication skills: Ability to communicate professionally and courteously with other members of the Helium writing community and fellow Channel Managers
• Helium loyalty and enthusiasm: Have fun and enjoy writing

Expectations

• Share your knowledge and expand the content available for readers in your channel

1. Write at minimum five articles per month in your channel
2. Suggest or seed at minimum five new titles per month for your channel 

• Improve the overall quality of content in your channel 

1. Rate at minimum 20 articles per month in your channel 
2. Grade at minimum 20 articles per month in your channel  

• Grow the number of active writers in your channel and build a thriving community 

1. Contact at minimum 10 writers per month in your channel through the Helium Inbox 

These activities will be tracked and are goals we hope you will meet each month.

Additional Expectations for “Root” or Senior Channel Managers

All of the above, plus:

• Help with editing and seeding titles
• Have good personal, leadership and communication skills, as well as ability to organize a small group of sub Channel Managers 
• Provide Channel Manager training and guidance 

These are goals for Root Channel Managers.

Other goals for all Channel Managers

• Maintain at least one writing and one rating star. Creative Writing Channel Managers should also maintain at least a bronze badge.

• Grow traffic to your channel by promoting it across the web.
• Build a strong sense of purpose and community with writers in your channel by identifying and recognizing quality writers on Helium and reaching out to them through Contact This Writer. When you see quality articles, send a message to share your delight. When you see low quality articles, send kind and constructive messages to those writers, and offer your help to improve.
• Reach out to new writers in your channel regularly and as quickly as possible to welcome them. (Ideally within 72 hours).  
• If a writer hasn’t written to your channel in a few months, send a message welcoming her back or encouraging him to return.
• Recruit new writers to write for your channel by identifying bloggers, experts in the subject, or writers at other online sites who write on your subject area. Use social networking sites like Facebook, Twitter and LinkedIn for recruiting and networking.

• Review “competitive” websites in your subject area and identify keywords that drive traffic to those sites, as well as topics and titles that would be well suited for Helium.

These activities will not be tracked but are goals for Channel Managers.

These are some of the tasks involved. You can do as much or as little as you find time for these additional goals. As you find problems or have suggestions, email your Root Channel Manager, your Senior Channel Manager, or Helium's Channel Manager Program Coordinator. When you see significant content-related problems, inappropriate content or plagiarized content, you should use the User Tool flags directly.

Tips for Channel Managers

• As you read through your channel, get familiar with the writers in your channel. You may want to keep some lists of excellent, able and developing writers. Let your Root Channel Manager know the really good and the really weak writers. They will take a look and lend support.
• Get to know the structure of knowledge (the taxonomy) of your channel.
• Get to know the titles in your channel and suggest or seed more. In building a thorough and reliable knowledge site, we want focused titles on topics specific enough to invite clear rating comparisons and general enough to allow other writers to enter each title group. Help us figure out new niches to build out with more titles. Suggest titles that will add richer depth to a knowledge node, branching out the content in a subject area.
• Help maintain the site by submitting title fixes, duplicates that you find and suggested title moves to more appropriate channels to content@helium.com.

Some of the important tools we’ll give you are access to the Channel Manager Dashboard ("Manny"), directed rating in your channel, access to the private Channel Manager social group and training materials. To quickly access these tools, visit your My Helium page or the Channel Manager Welcome Page.

Don’t forget to keep in touch!

Keep a file of contact information on your computer or tack up a note near your computer. You should know the name, email address and Helium About Me page URL of your Root Channel Manager, Senior Channel Manager and Channel Manager Program Coordinator. If you are unable to meet your monthly goals, are going away on vacation or are unavailable at certain times please notify your Root Channel Manager. Remember communication is paramount!